NDMC PleaseFix is a smart city application developed by EarlySail for New Delhi Municipal Council, India (NDMC) where citizens can instantly report any Complaints/Issues to the civic authorities from their smartphones.
NDMC PleaseFix provides a platform where a user can use their smartphone to provide a real-time report from the grievance location on an issue that they would like to bring to the authorities attention. The user takes a picture, describes the issue, taps on their location and submits the issue for resolution. The smartphone automatically captures the time of reporting and the exact location of the issue using built in location capture such as via GPS. The application supports adding comments and closing reported issues. If network coverage is not available, the application will queue the report for later submission.
The authorities are provided a dashboard where they can view the exact location of the reported issue on a map. Officials are alerted as soon as a progress report is filled, and they can view all the reported issues and related data in a single map-driven interface. Officials can view pictures, location data, and progress notes from any device. They can verify the issue and assign it for further action and track the issue till it is resolved. The application will provide updates to citizens through the application whenever status of their reported issue changes.